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Torque Tradition

Not just machines, memories in motion...

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1. Privacy Policy
Torque Tradition Limited respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or make an enquiry about our motorcycles or services.


2. Who we are
Torque Tradition Limited is the controller responsible for the personal information described in this Privacy Policy.Torque Tradition Limited
Registered in England & Wales | Company No: 16614310 | VAT: GB452391088
Registered Office: Suite 2A, 6th Floor, Cobalt Square, 83-85 Hagley Road, Birmingham, B16 8QG
Email: info@torquetradition.com

3. What information we collect
We may collect personal information that you provide to us, including:

  • your name;

  • email address;

  • telephone number, where provided;

  • information about the motorcycle you are enquiring about or looking for;

  • information contained in messages or correspondence you send to us; and

  • information you provide if an enquiry progresses into a transaction with Torque Tradition.

 

4. How we use your personal information
Torque Tradition Limited may use your personal information to:

  • respond to enquiries and communicate with you;

  • understand the motorcycle or service you are interested in;

  • explore and respond to motorcycle sourcing enquiries;

  • provide information about motorcycles available through TT;

  • manage an enquiry if it progresses towards a purchase;

 

Our lawful bases: Taking steps before entering into a contract / performing a contract TT may need to use personal information when someone asks us to explore a motorcycle, decides to proceed with a purchase, or where we need the information to carry out an agreed transaction.

 

Legitimate interests: TT may use personal information where reasonably necessary to operate and protect the business, respond to general enquiries, maintain appropriate records and communicate with customers, provided those interests do not override the individual's rights.

 

Legal obligation: TT may use or retain information where required to comply with applicable legal, regulatory, tax or accounting requirements. Torque Tradition Limited does not currently use automated decision-making or profiling that produces legal or similarly significant effects on customers.

 

5. Who we share personal information with
Torque Tradition Limited may share personal information with third parties where this is necessary to respond to an enquiry, provide our services, complete a transaction or meet our legal obligations. Depending on the circumstances, this may include:

  • service providers that support our website, email, information technology and business systems;

  • shipping, freight and logistics providers where customer information is necessary for the relevant UK-side service;

  • customs agents, import or clearance service providers where customer information is necessary;

  • organisations or service providers involved in the UK registration process;

  • professional advisers such as accountants, legal advisers or insurers where necessary;

  • payment or banking providers involved in a transaction; and

  • government bodies, regulators, law-enforcement authorities or other organisations where disclosure is required or permitted by law.

 

We only share personal information where there is an appropriate reason to do so and only to the extent reasonably necessary for the relevant purpose. Where another organisation processes personal information on our behalf, we require appropriate safeguards for that information.


6. Sharing and transfers outside the UK
Torque Tradition Limited does not routinely share customer personal information outside the United Kingdom. Our overseas motorcycle sourcing activities are managed directly by TT and do not ordinarily require customer personal information to be shared with overseas sourcing contacts. Personal information may be shared within the United Kingdom where reasonably necessary to provide our services, complete a transaction, or comply with legal or regulatory requirements.


If it becomes necessary in a particular circumstance to transfer personal information outside the United Kingdom, we will do so in accordance with applicable UK data protection law.


7. How long we keep personal information
Torque Tradition Limited keeps personal information only for as long as reasonably necessary for the purpose for which it was collected. Information relating to a general enquiry that does not progress will normally be retained for up to 12 months after our last contact. Where an enquiry progresses to a transaction, relevant customer, transaction and accounting records may normally be retained for up to six years, or longer where required by law or where there is another legitimate reason to retain them. When personal information is no longer required, it will be securely deleted or otherwise disposed of.


8. How we protect your personal information
Torque Tradition Limited takes reasonable steps to keep personal information secure and to prevent unauthorised access, loss, misuse or disclosure. Personal information is kept within the business systems and services used by TT and access is limited to those who need the information for a legitimate business purpose. We use reputable service providers for functions such as website hosting, business email and other business systems, and consider the security and data protection arrangements of providers that process personal information on our behalf. We also aim to collect and share only the personal information necessary for the relevant purpose and do not routinely provide customer personal information to our overseas motorcycle sourcing contacts.


If we become aware of a personal data breach, we will assess it and take the steps required under applicable UK data protection law.


9. Your data protection rights
Under UK data protection law, you have rights in relation to your personal information. Depending on the
circumstances, these may include the right to:

  • access the personal information we hold about you;

  • correct personal information that is inaccurate or incomplete;

  • request deletion of your personal information in certain circumstances;

  • restrict how we use your personal information in certain circumstances;

  • object to certain uses of your personal information;

  • receive or transfer certain personal information in a portable format where the right applies; and

  • withdraw consent where we rely on consent to use your personal information.


These rights do not apply in every circumstance, and there may be situations where we are legally permitted or required to retain or continue using certain information. To exercise any of your data protection rights, please contact Torque Tradition Limited using the contact details provided in this Privacy Policy. We may need to verify your identity before acting on a request in order to protect your personal information. We will respond to valid requests within the timeframe required by applicable UK data protection law.


10. Contact, complaints and changes to this Privacy Policy
If you have any questions about this Privacy Policy, how Torque Tradition Limited uses your personal information, or if you wish to exercise your data protection rights, please contact us using the details below.
Torque Tradition Limited

Registered office: Suite 2A, 6th Floor, Cobalt Square, 83-85 Hagley Road, B16 8QG
Email: info@torquetradition.com

If you have a concern about how we have handled your personal information, we would welcome the opportunity to address it directly. You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator. Information Commissioner's Office Official website: ico.org.uk


We may update this Privacy Policy from time to time to reflect changes to our activities, website, services or legal requirements. The latest version will be published on our website with the date it was last updated.


Last updated: 2026

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